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How to Configure Live Chat in your Infinity Store?

As part of our mission to create the best experience for our Airbit family, we have revolutionized the Infinity Store with the Live Chat option. Live Chat strengthens the relationship between our producers and their customers. To create a bond between you and your customers, be more accessible by enabling our Live Chat feature. 

Follow these steps to successfully setup Live Chat: 

  1. Log into your Infinity Store.
  2. Open the Configuration Panel
  3. At the bottom of the General Section, turn the Live Chat On.
  4. Select your preferred Chat Platform (Facebook or Tidio).   

Facebook Configuration

  1. Log into your Facebook account.
  2. Go to your Facebook Page.
  3. Click on the Settings tab within the top navigation bar.
  4.  Click on the "Messenger Platform" section within the left sidebar.
  5.  Inside the Whitelisted Domainsfield +ADD Airbit url “” then click on SAVE.
  6. Click on the PAGE tab within the top navigation bar.
  7. Click on the "About" section within the left sidebar.
  8. Copy PAGE ID number found at the bottom of the page.
  9. Return back to your Infinity Store Live Chat configuration and PASTE it inside the  Facebook Page ID field.
  10. Optional: Choose a theme color.
  11. Optional: Create a “Greeting Message” that people will see first on your chat screen.
  12. Click SAVE.


Tidio Configuration

  1. Log into your Tidio account.
  2. Go to:
  3. Select Javascript Code installation method if not already selected.
  4. Copy the generated code here.
  5. Return back to your Infinity Store Live Chat configuration and Paste it inside the “Code Snippet” field.
  6. Click SAVE.

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  1. Sara Laamarti Bousmaha

  2. Posted
  3. Updated


  1. GoldenGramz

    the tidio live chat area in my configuration is locked in a loading loop & the tidio chat doesn't show on my infinity store, is there any way to fix this?

  2. Sara Laamarti Bousmaha

    Staff –

    In response to NomedBeats

    We are glad that you have contacted us with your feedback. Please send us a link of your website on to inspect the issue further for you.

  3. NomedBeats

    I configured my live chat and embedded my html to my website but the live chat doesnt work on the html on my website but it works if i actually go on the infinity store website, hopefully this bug can get fixed