Start a conversation

Sales

FAQs about all things sales related!

  • Why Are my Orders Failing in Paypal?

    There are a few different reasons why orders could fail in Paypal, including customers having insufficient funds, entering the wrong card details, a error on Paypal's system, etc. However, there are a...

  • What is the Airbit Marketplace?

    The Marketplace is where customers come to browse all the beats on Airbit to use for their recording projects. It is an opportunity for you to get some extra visibility + sales from customers we bring...

  • Why Was My Payment Instantly Reversed?

    Sometimes you will receive a notification of a sale from us, only to find that there is no sale in your Dashboard, and payment to you has been instantly reversed. When this happens, it means that the ...

  • How Do I Download Customer’s Data?

    You can download all your paying customer's data as a .csv file, and it's really easy to do: Head to Dashboard -> Settings -> Selling Preferences, scroll down and click the green Download Customer Dat...

  • A Customer Has Opened A Dispute In PayPal, What Do I Do?

    Unfortunately, when providing digital goods you are susceptible chargebacks & disputes. To combat this, we have Download Tracking in Dashboard -> Sales -> My Sales ->(click the blue order number) This...

  • How Do I Use Coupons?

    Head to Dashboard > Coupons and click the green +ADD button at the top of the page Fill in all the details in the form. Ensure you read the notes under each section to understand what each bit is abou...

  • How Do I Check If The File Has Been Downloaded After Purchase?

    With our download tracking feature, you can check to see if the file has been downloaded by the buyer. This should help avoid most disputes that arise regarding beat delivery. To check if the file has...

  • Can My Customers Redirect Back To My Website After They Make An Order?

    You cannot redirect your customers back to your own website after your customers make a purchase - this is because PayPal require you to provide a confirmation screen after payment has been made. To d...

  • How Do I Set Up Discounts?

    Discounts are different to coupons. Coupons offer a certain percentage off of certain beats (e.g. 50% off) whereas discounts offer bulk deals; buying a number of beats at a set price (e.g.3 for $50). ...

  • How Do I Promote My Beats Through Airbit?

    Promoting your beats is a great way to get your work front and centre, seen by everyone who comes to Airbit.com To get started: Head to Dashboard -> Promote Beats -> Book and choose your dates Select ...