Sales

FAQs about all things sales related

• What is Marketplace Commission?

  Sales on the marketplace are no longer subject to a commission ! You receive all sales revenues from your marketplace sales, just like your personal stores.  Please note you have a separate Marketplac...

• What are promo credits and how are they used?

  Credits are the currency used to promote your beats. You can purchase these in advance here, or after adding your promoted beat to your cart during the booking process. $1 = 1 credit, and the minimum ...

• Why Can Customers Log in via my Store?

  It's highly beneficial for customers to have an Airbit account, as this allows them to keep track of their orders and make offers on beats. Neither these can be done without an Airbit account. It is n...

• Why Are my Customer's Orders Failing in Paypal?

  There are a few different reasons why orders could fail in Paypal, including customers having insufficient funds, entering the wrong card details, an error on Paypal's system, etc. However, there are ...

• What is the Airbit Marketplace?

  The Marketplace is where customers come to browse all the beats on Airbit to use for their recording projects. It is an opportunity for you to get some extra visibility + sales from customers we bring...

• Why Was My Payment Instantly Reversed?

  Sometimes you will receive a notification of a sale from us, only to find that there is no sale in your Dashboard, and payment to you has been instantly reversed. When this happens, it means that the ...

• How Do I Download Customer’s Data?

  You can download all your paying customer's data as a .csv file, and it's really easy to do: Head to Dashboard > Selling Tools > Selling Preferences, scroll down and click the green Download Customer ...

• A Customer Has Opened A Dispute In PayPal, What Do I Do?

  Unfortunately, when providing digital goods you are susceptible chargebacks & disputes. To combat this, we have Download Tracking in Dashboard > My Sales > (click the blue order number) This shows the...

• How Do I Create Coupons?

  Coupons can be used to cut the price of beats, sound kits, collections & songs. The discounted amount is set as a percentage of the total price - e.g. 50% off.  To create coupons: Head to Dashboard > ...

• How Do I Check If The File Has Been Downloaded After Purchase?

  With our download tracking feature, you can check to see if the file has been downloaded by the buyer. This should help avoid most disputes that arise regarding beat delivery. To check if the file has...